Effective Date: September 28, 2026

Caudill Home Company, doing business as Caudill Home Company, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you use our website, request a quote, contact us, or opt in to receive SMS messages from us.

Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact or quote request form
- Contact us by phone, email, or social media
- Request home repair, maintenance, carpentry, or handyman services
- Send photos or project information
- Schedule or receive services from us
- Opt in to receive SMS messages

Information we may collect includes:
- Name
- Phone number
- Email address
- Property or service address
- Project details
- Photos or documents you provide
- SMS consent information
- Other information you voluntarily provide

We may also collect limited technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Referral source
- General website usage information

How We Use Your Information
We may use your information to:
- Respond to questions and service inquiries
- Provide estimates or quotes
- Schedule appointments and services
- Communicate about current or potential projects
- Provide customer support
- Process business records
- Improve our website and services
- Understand how visitors use our website
- Send messages you have consented to receive
- Comply with legal, regulatory, accounting, or insurance requirements

We do not sell your personal information.

SMS Messaging Privacy Policy
When you opt in to receive SMS messages from Caudill Home Company, we collect:
- Your name
- Your phone number
- Your consent to receive SMS messages

We use this information to operate our business and send you the SMS messages you have opted in to receive.

SMS Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt in and consent are never shared with anyone for any purpose. Any information sharing that may be described elsewhere in this Privacy Policy excludes mobile opt in and consent data.

Messaging Program Terms and Conditions
The Caudill Home Company messaging program provides general customer care communication, including answering questions, discussing projects, scheduling, and providing customer support.

Messages will be sent from:
(614) 739-9701

You can cancel the SMS service at any time by texting STOP to the phone number from which you received messages.
After you send STOP, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, you may opt in again through the same method you originally used.
If you are experiencing issues with the messaging program, reply with HELP for assistance or contact us at:
[email protected]

Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply to messages sent to you from us and messages sent from you to us.
Message frequency will vary depending on your communication and service needs.
If you have questions about your text or data plan, contact your wireless provider.
For questions regarding privacy or our messaging program, contact:
[email protected]

Website Analytics
Our website may use analytics tools such as Google Analytics or similar services to understand website traffic and visitor behavior.
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- Approximate geographic location
- Referral sources

We use this information to understand how our website is being used and improve its performance.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, measure traffic, and understand visitor activity.

You may be able to control or disable cookies through your browser settings.

Disabling cookies may affect certain website features.

Advertising and Marketing Technologies
We may use services provided by companies such as Google, Facebook, Instagram, or other advertising and analytics providers.

These services may use cookies, pixels, or similar technologies to help measure advertising performance and website activity.

Any use of these services does not include sharing mobile opt in or SMS consent information for promotional or marketing purposes.

Sharing of Information
We may share information with service providers when reasonably necessary to operate our business.

These may include:
- Website hosting providers
- Contact form providers
- Email providers
- Scheduling software
- Payment processors
- Customer management systems
- Analytics providers
- Business software providers

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, rights, or property.
We do not sell or rent your personal information.

Mobile opt in information and SMS consent are not shared with third parties for marketing or promotional purposes.
Project Photos and Information
Customers may provide photographs, measurements, descriptions, or other information when requesting estimates or services.
We may use this information to:
- Evaluate the requested work
- Prepare estimates
- Plan a project
- Complete the requested service
- Maintain project records

We will not intentionally publish personally identifying customer supplied photos for marketing purposes without appropriate permission.

Links to Other Websites
Our website may link to third party websites or platforms, including Facebook and Instagram.
Caudill Home Company is not responsible for the privacy practices, security, or content of third party websites.
We encourage you to review the privacy policies of any third party services you use.

Data Security
We take reasonable measures to protect personal information under our control.
However, no website, email service, text messaging system, or internet transmission can be guaranteed to be completely secure.
Please avoid sending highly sensitive personal or financial information through standard website forms, email, or text message unless specifically requested through an appropriate method.

Data Retention
We may retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide services
- Maintain customer records
- Provide ongoing customer support
- Meet accounting, tax, insurance, or legal requirements
- Resolve disputes
- Maintain appropriate business records

Your Choices
You may contact us to request that we update or correct personal information you have provided.
You may also request that we stop using your information for marketing communications.
For SMS communications, you may unsubscribe at any time by replying STOP.
Certain information may need to be retained for legal, accounting, insurance, or business recordkeeping purposes.

Children's Privacy
Our website and services are intended for adults seeking home repair and related services.
We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
Updates will be posted on this page with a revised effective date.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Caudill Home Company
60 Edwards Rd
Johnstown, Ohio 43031
Phone: (614) 739-9701
Email: [email protected]